Support

Questions, bug reports or feature ideas? Email mymediatrk@gmail.com. Please include your device model, iOS version and a short description of what happened. I read every message and reply as soon as I can.

Frequently asked questions

A show or episode is missing or has the wrong air date

Show and episode data comes from TVMaze. Open the show, then use the menu to choose Refresh to fetch the latest information. If it's still wrong, the source data may need to be corrected on TVMaze.

My library isn't syncing between devices

• Make sure you're signed in to the same iCloud account on each device.
• In Media trk, open Settings and check that iCloud sync is turned on. Close and reopen the app after changing it.
• Check that iCloud Drive and iCloud storage are available in your device's Settings.

I'm not getting notifications

Open your device's Settings → Notifications → Media trk and make sure notifications are allowed. Notifications are only scheduled for shows you are tracking.

How do I stop tracking or delete a show?

Press and hold a show in your Library, or open the show and use its menu, to turn off tracking or delete it.

Ads, consent and tracking choices

The app is supported by ads. You can review or change your privacy and ad choices in the app's settings or in your device's Settings → Privacy & Security → Tracking. See the privacy policy for details.

Deleting my data

Your library is stored on your device and, if sync is on, in your private iCloud account. Deleting the app removes the local copy. See the privacy policy for more.